How can I reserve a private car to and from Catania Airport?
By using the booking form available, we will send our best offer within 15 minutes.
Please enter pick-up date and time, number of passengers, pieces of luggage, pick up / drop off address.
Can I cancel or modify my booking?
You can change or cancel your booking without any penalty within 48 hours arrival date.
For any request 48 hours before your arrival, you can call the phone number that you will find in the confirmation email.
Are your prices per person or per vehicle?
Our Prices are always per car/minivan, and not per person.
Are your prices fixed and all-inclusive or are there any extra charges?
Our rates are fixed and all inclusive, without HIDDEN OR EXTRA CHARGES, even in case of diversions or traffic jams.
Are tips mandatory?
There are no mandatory tips to be paid to the drivers, but You may tip them if you are satisfied with our service.
The driver asked me to pay for the transfer, but you already have my credit card number, provided during the booking procedure. Why?
If you chose the direct payment, the credit card number provided during the reservation procedure is ONLY used as guarantee for the reservation; for this reason the driver asked you to pay for the service.
How and when should I pay for the service I’ve booked?
You can directly pay to the driver after the transfer or, as alternative, you can pay in advance by PayPal or by Credit Card during the reservation procedure with our booking operator.
Could I bring additional luggage even if I didn't mention it during the booking procedure?
If something about your luggage changes please inform us, so that we can provide you with a larger/smaller vehicle, but in this case the price of your transfer might change.
Can I carry large items such as wheelchairs, bikes, and ski or scuba dive equipment?
If you need to carry one of these items during your transfer, please inform us during the booking procedure, since you may need a larger car/vehicle.
Where will I be picked up by the driver?
The driver will be waiting for you in front of the exit doors of the airport, holding a sign with your name.
What happen if my flight is delayed or cancelled?
We will monitor all flights and timetables.
If you have any problems with flights, please call or Whatsapp at our emergency phone number, +39 3936171637.
If your flight is late or if it is cancelled, we will reschedule your reservation, in order to avoid any problem at your arrival.
What happens if I don’t find the driver at the meeting point?
In case of difficulties in meeting our staff, you can call the phone number +39 3936171637.
Our customer support service is available 24/7 and we will provide you with all the necessary support.
How long will the driver be waiting for me after my arrival?
The driver will wait for one hour after the flight actual landing.
After he will try to reach you on the mobile number provided during the reservation procedure.
If he can’t contact you by phone, he will leave the agreed pick-up point.
If you have any problems at the custom and immigration gates, of when collecting your luggage, please call our emergency phone number +39 3936171637.
Is your service a car sharing one?
No, all our transfers are private and NOT shared, this means that you will not have to travel with other passengers who do not belong to your group/family.
Is it possible to ask for infant/child safety seats?
Child seats are available at no extra cost, only upon request.
Remember to communicate the child/children’s age during the booking procedure so that we can provide you with the best seat for your child’s needs.
